Question 1

CAN I CANCEL OR AMEND THE ORDER I JUST MADE?

Accepted Answer

To Amend your order please send an email to yourreignhair@gmail.com within 6 hours of purchase. Thereafter, ALL sales are final with ALL our products on Reign Hair site. Please be sure of your selection before placing your order. No exchanges or refunds will be permitted.

Question 2

HOW CAN I MAKE THE MOST OUT OF MY HAIR?

Accepted Answer

We recommend washing and conditioning the hair every 1-2 weeks. Additionally using heat protector before applying heat and applying a tiny amount of serum occasionally

Question 3

HAS MY ORDER BEEN DISPATCHED?

Accepted Answer

We will send an email with your tracking number once your order has been dispatched. If you do not receive an email please contact us

Question 4

WHAT SHOULD I DO ON A RARE OCCASION THAT MY HAIR DOESN'T ARRIVE IN THE TIME PERIOD?

Accepted Answer

Orders are sent via a guaranteed special delivery Royal Mail service and on rare occasions, they have delays. If this is the case, email yourreignhair@gmail.com immediately quoting your order reference and we will sort this out as soon as possible for you.
All orders can be tracked on royalmail.com

Question 5

WHICH PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

Paypal, Apple pay & Debit/Credit Card

Question 6

WHAT IS LUXURY VIRGIN HAIR?

Accepted Answer

Our virgin hair is of high quality 100% human hair, that has been specially hand selected and sourced from the country of origin. It is unprocessed and chemical free

Question 7

HOW LONG DOES THE HAIR LAST?

Accepted Answer

Due to the premium quality of our Virgin human hair, It can last 2+ years when looked after amazingly. Treat the hair like you would your own when in use, with regular washes and deep conditioning.

Question 8

IS COLLECTION AVAILABLE?

Accepted Answer

Yes, local collection is available, email us for more information.

Question 9

HOW DO I RETURN/EXCHANGE HAIR?

Accepted Answer

All sales are final with ALL our products on Reign Hair site. Please be sure of your selection before placing your order. No exchanges or refunds will be permitted.

Question 10

CAN I DYE THE HAIR?

Accepted Answer

Yes! The hair can be bleached and/or dyed to a variety of colours. We recommend that you use are affordable colouring services

FREQUENTLY ASKED QUESTIONS